Cebuana Lhuillier sets the bar as a one-stop shop financial institution
Cebuana Lhuillier has become a partner for Filipino consumers like this couple who are remitting money to their loved ones in one of the financial institutions almost 2,000 branches nationwide.
It all started in 1953, when former French Consul of the Philippines Henry Lhuillier established a string of pawnshops called Agencias in his hometown in Cebu. Soon after, he passed the baton to his eldest son – Philippe Lhuillier (now Philippine Ambassador to Portugal) – who inherited the business and continued his father’s legacy in 1969. Philippe brought the pawnshop business to Manila, opened four outlets in Libertad Street, Pasay, and changed the name from Agencia to Cebuana Lhuillier. Thus, Cebuana Lhuillier was born.
Since the 1990s, Cebuana Lhuillier continues to expand the business by adding branches in key cities and building a reputation in the pawning industry. But with the succession of Philippe Lhuillier’s son Jean Henri, the face of Cebuana changed from being a pawnshop giant to the country’s largest micro financial company.
“Cebuana Lhuillier is committed in providing excellent service to our clients. Their needs are our top priority. But our clients’ needs change over time, so we are constantly coming up with ways to address them”, said Jean Henri Lhuillier, President and CEO of Cebuana Lhuillier.
The ever changing needs of the market propelled the company to think of services that will not only give clients convenience but also financial access as well. Aside from pawning services, Cebuana Lhuillier also offers domestic and international remittance: offering clients the channel to send and receive money from all over the country and the world; bills payment: providing clients easy access to pay bills to more than 50 partners, including schools and airlines; insurance: giving clients the chance to protect themselves through its microinsurance products with affordable premiums; and, e-loading services: accessible and convenient prepaid loading station for major telecommunication networks.
24K Rewards Program
Aside from providing additional financial services, Cebuana Lhuillier gives back to their loyal clients with its 24K Rewards Program, a loyalty rewards program that entitles clients to earn points for every transaction, which they can use to pay interests and fees. The first of its kind in the industry, it is the company’s way of expressing their appreciation to their loyal clients.
“Change is inevitable. The market is changing, and so must we. We are not just a pawnshop anymore. We have evolved into something bigger and more extensive that, now, we can reach out to more clients and provide them more means to be able to stand on their own. That, I believe, is the highest standard of customer service,”added Lhuillier.
For more information about Cebuana Lhuillier’s products and services, visit www.cebuanalhuillier.com and like the official Cebuana Lhuillier Facebook page: www.facebook.com/cebuanalhuillier. You can also follow their official Twitter account: @kaCebuana.