Lenovo’s first exclusive standalone service center in the Philippines aims to provide repair services on Lenovo’s consumer and commercial products with a focus on faster turnaround time. Faster because the dedicated service center curbs the number of sub-contracted services as well as extra layers of processes. The Service Center is located at the Ground Floor of North Domingo Place, Domingo St., San Juan City (see store hours below).
The Service Center also offers two support services exclusive to its customers – Premium Care and Accidental Damage Protection.
Premium Care provides 24/7 technical support over the phone, hardware repair service delivery, single resource for software and hardware expertise, extended Field Response time (9AM-9PM, Mondays to Fridays), comprehensive software support with collaborative third-party assistance, and annual PC health checks.
Accidental Damage Protection provides support not usually covered by standard warranties as it offers to repair damages brought by accidents. This covers operational or structural failure caused by liquid spills on the keyboard, unintentional bumps or drops from not more than 15 feet or 5 meters, an electrical surge that damages the product’s circuitry, or failure of the integrated screen. The tech experts will repair or replace any damaged products, provided that the damage is accidental and unintentional.
Other services for Lenovo customers include in-Warranty and Out-of-Warranty Repair and Installation of Upgrades (memory, HDD, etc.), as well sales of parts and accessories (original and OEM).
Service Center Hours
Lenovo Service Center is open Mondays to Fridays at 8:30AM to 5:30PM, and Saturdays from 9:00AM to 6:00PM. They can be reached at telephone numbers (02) 867-2273, 0998-953-6866, and 0917-953-6686.
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