Over the weekend (June 15 to 17), the Huawei Mate 10 series (Mate 10 and Mate 10 Pro) received a firmware update that allowed them to have Face Unlock, a third way for Mate 10 users to unlock their phones apart from the fingerprint sensor and the usual on screen PIN or password.
After installing this update, Mate 10 users may enable Face Unlock in the “Security and Privacy” submenu found in the phone settings. When accessing the feature for the first time, users will be prompted to enroll their face by taking a clear headshot.
After creating a facial profile, users will have two ways to user Face Unlock:
- Direct Unlock allows the users to unlock the device automatically when the screen is turned on and the user’s face is recognized. It works best when the option to unlock the device is enabled, as it allows users to use the update with minimal effort.
- Slide Unlock requires the users to perform a swipe gesture to unlock the device after his face is recognized. It also synergizes with Smart Unlock Screen.
The upate also has a disclaimer regarding the security of Face Unlock. See below.
Huawei Customer Service
Huawei offers best-in-class service, beyond sales. You can call their local Customer Service Hotline to arrange for a courier to pick-up your defective device, bring it to a Huawei Authorized Service Center for repair, and deliver it back to the owner for free.
You can call any of the following hotline numbers for inquiries and booking:
- PLDT/Smart/Sun: 1800-1853-5353
- Globe: 1800-8739-5227
- Mobile: +63923-0990468