Uber rolls out cash payment experiment in the Philippines

Uber rolls out cash payment experiment in the Philippines


Riders in Metro Manila now have the option to use cash to pay for Uber rides

Uber, the on-demand platform that connects riders and drivers, today launched a cash payment experiment in Metro Manila. This makes the Philippines only the 5th country globally and the 2nd in Southeast Asia where Uber is experimenting with cash payments.

Laurence Cua, GM Philippines, Uber said, “Having the option of paying with cash is really important for people in Metro Manila so this is an exciting experiment for us. We want everyone to enjoy the hassle-free convenience of ordering a safe ride at the push of a button. The tests we’ve done in India, Kenya, Saudi Arabia and Vietnam have been hugely successful. This cash experiment in the Philippines will give us more great insights and help us develop our technology to best meet the needs of Filipino riders.”

Over the last few months our teams around the world have worked tirelessly to create a seamless cash payment option that is truly Uber. Hyderabad, India was selected for a global-first experiment in May, followed a few weeks later by Nairobi, Kenya. Today, all 22 cities in India where Uber is available have cash payments as an option, along with Jeddah, Saudi Arabia, and Hanoi and Ho chi Minh City in Vietnam.

Riders in Metro Manila will have access to all the current Uber features and more when it comes to paying for their ride. Riders need to simply choose the CASH payment option, take a ride and pay their driver directly in cash at the end of the trip.

If riders do not see the cash option right away, don’t worry. Not all riders will see cash right away as we are testing different groups and user preferences. It will roll out gradually to all riders over the next few weeks.

Since our experiments in other markets began, we’ve gained tremendous insight into usage patterns, consumer preferences, friction points, and extensive feedback from drivers and riders who’ve used cash to pay for Uber rides. Uber is encouraging all riders to make use of the service and give feedback, as information gained from riders is what will help us improve. So riders are encouraged to ride and share their feedback with Uber via supportmanila@uber.com or Facebook or Twitter and use #UberCashMNL

Cua added that, “The interest in Uber from the people of Manila has been amazing, and we are excited to experiment with cash payments on the Uber platform. Uber riders in Manila already have access to reliable, convenient and safe transportation and this cash test opens up the Uber platform to even more people.”

 

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About Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in hundreds of cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer. Today Uber is available in over 343 cities in 63 countries. www.uber.com