Team Lead Customer Service (Online Ordering)

 

Location: Metro Manila , Philippines
Full-time

Responsibilities

  • Manage and motivate the team to achieve targets in a timely manner
  • Make sure new/existing merchants are being provided with an excellent client experience
  • Handle merchant inbound calls on the helpline number
  • Liaison with various department teams to achieve seamless operations
  • Monitor merchant activities through internal tools and fix problems and gaps, if any
  • Analyze data and provide product related feedback on a regular basis

Requirements

  • Graduates with minimum 2-4 years of work experience. Team lead experience a must.
  • Excellent communication & comprehension skills in English and Tagalog
  • Patient listener with a knack of independently handling leadership level conversations
  • Smart, enthusiastic and pro-active individual. Go-getter with a proven record in target achievement
  • Excellent attitude and a good team player
  • Willingness to take ownership in a team and knack for problem solving
  • Basic computer skills and operational MS-Office knowledge
  • Ability to work in a highly charged environment without compromising on quality

Apply on the Zomato site: https://www.zomato.com/position?q=team-lead—customer-service-(online-ordering)#op-65772-team-lead—customer-service-(online-ordering)

View more job opportunities: https://www.zomato.com/careers

Liked this post? Follow us on Facebook.