With a goal of increasing productivity for electricians, panel builders, OEMs, and more, Schneider Electric™, the global specialist in energy management and automation, has released its free customer care tool for smart devices, mySchneider app.
Introducing mySchneider app.
Available as a free download for iOS® and Android™ devices, mySchneider app offers productivity-improving tools in three areas: Tailored Services, 24/7 Self-service, and Connect to Schneider Electric. Each offers a variety of essential functions.
Tailored Services: your app, your way
Tailored services allow users to customize the information and options they use to better fit their specific job needs. Registering as a user in mySchneider app allows access to additional features, such as real-time notifications, order tracking, and product pricing and availability.
24/7 Self-service: what you want, when you want it
Help is always available with 24/7 self-service options, including the ability to search products by name or reference number, receive product information by scanning QR codes, or retrieve technical documents. An auto-complete feature speeds up searches by proactively offering a list of suggestions. Users can learn from more than 1000 courses on a range of topics, find answers through FAQs, and access Green Premium eco-label information.
Connect to Schneider Electric: you have questions, you get answers
Users of mySchneider app can request assistance on products and technical information either through a live, one-tap connection to local experts, or by using a convenient “call me back” option. In instances where time is less of a concern, cases or queries can be submitted through an easy in-app form.
In 2015, Schneider Electric introduced its first customer care app. Offering 24/7 self-service and one-tap access to live local experts, the app was instantly adopted by electrical industry professionals around the world. In light of the app’s growing popularity, Schneider Electric compiled customer comments and feedback and used them to create new features and functionalities.
“Our goal is to give our customers a powerful and completely customizable tool that will help them in every aspect of their daily jobs,” says Berhanou Gebre, Vice President of Customer Care Excellence.
“All the information they need, from technical specifications to availability, is right there on their smart device. We want all their jobs to go as smoothly as possible, and we want to be part of the reason that happens.”
Along with the newly added features, more upgrades are planned, including easy-to-use video chat and availability in more languages. The app is currently available in 21 languages, all offering the full range of features.
For more information about mySchneider app, visit schneider-electric.com/myschneider-app
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About Schneider Electric
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion in FY2015, our 160,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.