PLDT, Voyager launch concierge service of social commerce platform TackThis!
Most businesses in the Philippines – large and small – recognize the potential of eCommerce, but only few are ready for the unique challenges that come with selling to customers online.
To address this gap, Voyager Innovations (Voyager), the digital innovations unit of PLDT and Smart, together with PLDT Alpha Enterprise and PLDT SME Nation, has launched today its premium concierge service for online store creator TackThis! to over a thousand partner businesses so they can quickly and efficiently build their own branded digital commerce footprint that incorporates a seamless social shopping experience for customers.
As a platform, TackThis! enables businesses to set up their online shops in just a matter of minutes. They can then “tack” their store to Facebook and other websites and the platform facilitates the customer’s entire digital commerce journey – beginning from the point of order, through the management of inventory, and ending with fulfillment and payment.
The premium concierge service aims to enable larger retailers who need a more comprehensive suite of features on top of the basic offerings of TackThis! Together with the wide array of solutions from PLDT Alpha Enterprise and PLDT SME Nation, TackThis! is seen to further boost digital commerce in the country.
“At Voyager, we believe that eCommerce is one of the building blocks of the digital economy. TackThis! is already changing eCommerce as it integrates the social shopping experience. Meanwhile, our partners can benefit from the one-stop solution that TackThis! provides, including our enhanced concierge service,” said Mitch Padua, vice president and head of digital commerce at Voyager Innovations.
“The premium concierge service gives retailers an end-to-end service that streamlines their online store requirements. This way, businesses don’t have to allocate huge resources in maintaining their online stores. TackThis! allows them to focus on what they know best: selling their products,” said Kat Luna-Abelarde, First Vice President and Head of PLDT SME Business.
The advanced features that come as a part of the concierge service include professional services for an effortless online store creation as well as hassle-free store management of logistics, payments and customer service via a team of TackThis! Ambassadors.
The concierge service also includes store marketing via placement on Takatack, the sister site of TackThis! Takatack is now the largest online shopping discovery platform that aggregates and promotes not only offerings from the thousands of merchants who have established their online shops through TackThis!, but also products from other online stores and retailers in the country including Rocket Internet-backed Zalora and Lazada.
Tackthis! has over 30,000 registered merchants in Singapore, Malaysia and the Philippines with more than 400 merchants already part of the premium Tackthis! Concierge Program – an end to end solution tailored to get retailers selling online quickly.
An industry trend analysis released by BMI Research last July estimated that 82% of all Internet users in the country or around 22 million Filipinos shop online. Retail sales account for USD207 billion but only 0.6% accounts for online retail.
The growth rate for eCommerce is high. A 2014 study by Ken Research estimates that Philippine eCommerce can expect a 101.4% annual growth rate from 2013 through 2018 due to increasingly heavier Internet usage and mobile penetration.
Out of the over one million registered businesses in the country, it is estimated that only 1% have a website. In the past, a company would have had to hire a large development and operations team to establish their digital footprint. TackThis! provides the simplicity and ease of having an online store. TackThis! aims to help businesses tap into this huge opportunity to reach more Filipinos going and shopping online.
To know more about TackThis!, please visit: www.tackthis.com.ph/
To know more about Takatack, please visit: www.takatack.com/
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