Manulife Implements Customer Service Improvements

Manulife Implements Customer Service Improvements



Manila, Philippines – Manulife recently implemented service improvements as part of its efforts to put the customer at the heart of its business.

Beginning with its aggressive drive to open more branches nationwide, the company has opened six new branches since the beginning of the year, bringing its national footprint to 38 branches across the country. In an effort to increase accessibility to its over 200,000 customers, the company is expected to hit its target of 50 branches before the end of 2016.

The Manulife Customer Care hotline extended their operating hours starting this August to accommodate calls beyond regular office hours. Inquiries are now accepted from 8AM to 8PM, from Monday to Friday.

“Our focus is our customers and how we can make it simpler for them to secure their futures. We aim to deliver what they want and what they need in a manner that makes it easy and convenient for them to do business with us,” said Ryan Charland, Manulife Philippines’ President and CEO.

Paying insurance premiums has also become easier with the acceptance of debit cards and credit cards operating through other fund transfer networks like American Express, JCB and CUP when paying over the counter at Manulife branches.

Enhancements have been made to MyManulife, Manulife’s online customer service portal. Policy contracts, coverage details, account balances, and transaction history, can now be viewed online. In addition to these, payments, requests for SMS alerts, enrollment to online statements, change of payment mode, and updating of personal information may also be facilitated through MyManulife.

“As their partners in starting their stories and building the future they desire, we aim to delight our customers and exceed their expectations at every opportunity,” added Charland.

Manulife Customer Care can be reached at 884-7000 from Monday to Friday, 8AM to 8PM. For information on Manulife branch locations, or to access your Manulife policies online, visit www.manulife.com.ph.

 

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About Manulife Philippines

The Manufacturers Life Insurance Company opened its doors for business in the Philippines in 1907. Since then, Manulife’s Philippine Branch and later The Manufacturers Life Insurance Co. (Phils.), Inc. (Manulife Philippines) has grown to become one of the leading life insurance companies in the country. Manulife Philippines is a wholly-owned domestic subsidiary of Manulife Financial Corporation, among the world’s largest life insurance companies by market capitalization.

About Manulife

Manulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2014, we had 28,000 employees, 58,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of June 2015, we had $883 billion (US$708 billion) in assets under management and administration, and in the previous 12 months we made more than $22 billion in benefits, interest and other payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit www.manulife.com.