Aspect Software Bolsters Philippines Leadership, Appoints Alfred D. Lallana, Jr. as New Country Manager

 

  • Aspect Software makes key hire to lead Aspect’s Philippines market
  • Proven industry professional, Alfred D. Lallana, Jr. to manage key product initiatives and drive sales

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the appointment of Alfred D. Lallana, Jr. as the Country Manager for the Philippines. His appointment supports Aspect’s aggressive global expansion strategy that mandates a strong focus on emerging markets in Asia.

In his new role at Aspect, Lallana will lead its business programs in the Philippines, strengthen the company’s ties with regional and local channel partners, manage key product initiatives and drive overall sales. With 15 years of experience in the contact center industry, Lallana brings with him invaluable insights into account sales management, strategic planning and business management.

“The Philippines is a key market for Aspect and it possesses immense potential for sustainable growth. With the appointment of Alfred, Aspect has gained an experienced leader who will impart his knowledge and add value to the team,” said Jagan Narendran, Senior Vice-President for Asia Pacific and Middle East, Aspect Software. “I am confident that Alfred’s experience in working with numerous global and regional solutions providers will enable him to replicate his previous successes in his exciting new role. ”

“I am thrilled that a leading company such as Aspect has given me this opportunity to contribute to their continued success. The steady growth of the contact center industry in the Philippines coupled with Aspect’s innovative product offerings makes this truly a remarkable time to be at the forefront of pushing new frontiers within the Customer Experience space,” said Alfred D. Lallana, Jr., Country Manager for the Philippines, Aspect Software.

With a career spanning 25 years, Lallana has previously held key leadership positions at Diversified Technology Solutions International and Electrical and Electronics Contracting Company. He holds a Degree in Electronics & Communications Engineering from Saint Louis University in the Philippines.

About Aspect

Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.